Satisfied customers are our greatest asset
Subject: Thank you Please feel free to put this in social media as it’s important for others to learn about your wonderful company
The individual who did the the stone Patio took the final payment without completing the job correctly (ie., without edge restraint, inadequate joint compound to ensure stability and no stabilizer). This resulted in an army of ants pouring out from gaps left between the newly created patio stones within a couple of days after the crooked Patio Contractor left. When we called he said he ran out of joint compound. In addition, he charged extra than the original agreed price and giving us a hard time before doing the partially done black…
Subject: Thank you Please feel free to put this in social media as it’s important for others to learn about your wonderful company
The individual who did the the stone Patio took the final payment without completing the job correctly (ie., without edge restraint, inadequate joint compound to ensure stability and no stabilizer). This resulted in an army of ants pouring out from gaps left between the newly created patio stones within a couple of days after the crooked Patio Contractor left. When we called he said he ran out of joint compound. In addition, he charged extra than the original agreed price and giving us a hard time before doing the partially done black stone border as he ran out of the stone. As seniors this was a hard and harrowing experience.
It was a miracle to find ROMEX® Canada and their permeable products. We took a chance and called David, (Vancouver Office). He was kind, supportIve and carefully listened to our issues. He promptly responded to my email and shortly after I received an email from Adrian (Ontario representative). Adrian explained and then sent a written quote confirming the work and associated costs. Upon arrival and before proceeding Adrian surveyed the patio and surrounding area to determine its needs. To ensure integrity and stability he physically built up the uneven areas surrounding the patio with soil and stone so that the ROMEX® product would not slip out.
He then ensured every crevice in the stone patio was properly, power washed, cleaned, filled with joint compound and then completely covered with the stabilizer. His work was meticulous and the ROMEX® product is truly excellent. Adrian also carefully removed, replaced our patio furniture and barbecue then took time to cleanup the areas surrounding the patio area. He also made recommendations about us putting in an edge restraint. Adrian an amazing worker took pride in his work and is truly a credit to the ROMEX® organization. He met the agreed to timelines for the project. Though he had driven a long distance he worked long and hard from the time he came till he left.
Adrian and David after our harrowing process with the previous contractor we are extremely grateful to you for renewing our faith in honest individuals with integrity like you who fulfill commitments they make.
Thank you for an extremely positive experience
Best
Emmanuel and Shirley Kehimkar